Policies

CUSTOMER SATISFACTION

Each Pink Hippo location is required by corporate to carry a full and complete inventory of all Pink Hippo products.   We pride ourselves in offering the best and most unique products available.  The customer experience in each store is very important to our company.  Because each location is independantly owned by a franchisee, we depend on customer feedback.  Store cleanliness, product inventory and availability, store hours of operation and customer satisfaction are a high priority to The Pink Hippo brand.  It is important that if you have any concerns regarding your visit to a Pink Hippo store, we encourage you to contact corporate at 888-95-hippo.  Special orders and personal shopping assistance is always available at this toll free number.

Payment

We curently accept money orders, PayPal, Mastercard, Visa, Discover, & AMEX.

Credit cards are processed using a secure socket layer or SSL. Your private information as well as payments are protected and safe on this secure website. Paypal is a free SECURED service to make online payments. FREE to sign up. FREE to send money. If you don`t have a Paypal account, sign up today at www.paypal.com. 

Shipping

Orders are currently shipping between 7-12 business days. Large orders may take longer.  If you need your order sooner, please contact us to see if we can accomodate you. We carefully package our products to ensure they arrive safely.  We cannot, however, be responsible for them once they leave our hands. All boxes are shipped with delivery confirmation for your peace of mind.

Returns

Effective March 15, 2008:  There are no returns or exchanges on hair accessories, flower hats or tutus.  Exchanges or store credit are accepted within 14 days of receipt for all other merchandise.  Items must be unworn and in original packaging with receipt. 

Privacy

Your privacy is very important to us. Your information is confidential and will never be sold to any third parties.