• I am local, can I pick up my order?
• How much is shipping?
• How long does it take to ship my order?
• How long does it take to create a custom order?
• What locations do you have?
• What if I do not see what I am looking for on the website.
• Are the ribbon ends heat treated to prevent fraying?

I am local, can I pick up my order? TOP

Yes!  We are located at 3838 100th st., Urbandale, Ia (NW corner of 100th/douglas)

How much is shipping? TOP

Shipping is a FLAT RATE of $5 for your entire order!

How long does it take to ship my order? TOP

Most internet orders will ship out within 7 days.  If you need it sooner, let us know and we can see if it is possible!

How long does it take to create a custom order? TOP

Typically a special order will take about 7 days.  This time frame depends on what special materials need to be ordered, and how many orders are before you.  We can give you a more definite completion date at the time of your order.

What locations do you have? TOP

IOWA:

 3838 100th st., Urbandale, Ia

(NW corner of 100th/douglas)

515.276.4322

8 W. Gartner Rd. #148

Naperville, IL  60540

(630) 416-0506

What if I do not see what I am looking for on the website. TOP

 No Problem.  You can always call (888) 95-HIPPO to place a special order over the phone.

Are the ribbon ends heat treated to prevent fraying? TOP

Yes, each and every ribbon end is heat treated or fray checked to prevent fraying.  After many uses, however, some ribbons will need to be re-treated.  Please see HOW TO CARE FOR MY PINK HIPPO BOWS Section.